I work with organisations to deliver high-performing digital public services and major transformation initiatives, and to develop the leadership capability and operating models required to sustain them.
I bring an objective but experienced lens to how delivery works in the real world, providing the clarity, strategic direction and leadership needed to unlock momentum and deliver results that matter. Examples of the work I do:
- Delivery Acceleration and Assurance. When work feels stuck, fragmented or high-risk, I provide an objective and experienced assessment of delivery health, with translation into clear, practical actions that restore momentum, confidence and reputation.
- Set-up for success. When organisations are starting a new digital transformation, I help shape clear vision, governance, ways of working and most effective delivery models - so teams begin with shared direction, realistic plans, and the conditions needed to succeed rather than immediate firefighting.
- Strategy and Operating Model Advisory. When digital delivery feels inconsistent, overstretched or misaligned, I support organisations to design operating models that support delivering digital at scale.
- Agile Delivery specialist. When 'Agile' perhaps exists in name but not in impact, I help organisations move beyond the frameworks to embed agility as a mindset.
- Digital Delivery Training and Leadership Development. When leaders and teams lack confidence or clarity in digital delivery, I deliver practical development that helps build strategic digital confidence.
- Interim/fractional leadership. When organisations need experienced, steady leadership to stabilise delivery, navigate transition, or bridge gaps in internal capability I can offer interim support. My focus is always on leaving teams stronger and enabling a smooth transition back to in-house leadership when required.
Testimonials
"I had the pleasure of working with Tori during her time as Head of Digital Delivery at NHSBSA, where she was a key member of my Senior Leadership Team. Tori played an instrumental role in shaping and scaling our digital services, including NHS Jobs, Help With Health Costs, and NHS Pensions. Her leadership of a diverse team of Delivery Managers—from junior to senior—was marked by clarity, compassion, and a relentless focus on outcomes. Tori was central to establishing our delivery culture, embedding agile ways of working and fostering an environment where teams could thrive. Her ability to lead with empathy and purpose created a workplace culture that not only delivered results but also supported people to grow and evolve. She has a rare talent for balancing strategic vision with day-to-day delivery, always ensuring that her teams felt empowered and supported."
Chief Digital, Data and Technology Officer"[Tori] is an honest and authentic leader, not afraid to challenge to do what's right, and always stays true to her values. She is able to focus on delivery, whilst never losing sight of the 'why' or of the people around her."
Senior NHS Leader"I've really enjoyed working with Tori over the last 8 years in a variety of roles — she's one of those people who just gets things done. We've worked on a number of services and changes together, and she always brings a calm, can-do attitude, even when things get complex. Tori is reliable, committed, and brilliant at bringing people together to make things happen. She's a pleasure to work with and someone you can always count on to deliver."
Director of Operations within NHSOther services
I also offer the following services to support leaders and organisations at different stages of their journey.
Each service is designed to meet you where you are - whether you need ongoing partnership, targeted coaching, or hands-on delivery support.
Explore the options to find what fits your current challenges and goals.

Strategic Leadership Partnership
Get a trusted thinking partner to help you cut through noise, strengthen decisions, and stay focused on what truly matters.
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Executive and Leadership Coaching
Build clarity, resilience and confidence so you can lead well - without burning yourself or your people out.
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